Product Quality Guarantee

At Palm Haus Collection, we take pride in offering only products that meet our highest standards of quality and craftsmanship. Your satisfaction is at the heart of everything we do, which is why every item comes backed by a manufacturer’s warranty. For details specific to your purchase, please reach out to our team and we’ll be happy to provide the information you need.

What if my order arrives damaged?

We ask that you carefully examine your delivery upon arrival. If you notice any visible damage—even to the packaging—please note it on the delivery receipt before signing. If you are unable to inspect the contents right away but suspect damage, mark the receipt with “suspect damage.” Should your item arrive with damage, simply email photos to support@palmhauscollection.com. Our team will arrange a replacement or refund promptly, typically within one business day.

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  • SATISFACTION GUARANTEED

    If your order arrives defective or fails to

    function properly, you will receive a full 100% refund!

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